Corporate Governance

Transparency, constructive stakeholder dialogue, sound decision-making processes and controls are key aspects of our corporate governance.


It is important for the Board of Directors to exercise good corporate governance. Our Board of Directors therefore regularly reviews the MSF’s corporate governance in relation to the Company’s activities, business environment, statutory requirements and corporate governance recommendations.


Good corporate governance practices are implemented in a dynamic process with the Board of Directors continuously assessing the need for adjustments to benefit the Company.


We take immense pride in our Corporate Governance Model and ensure that we leverage this model to deliver sustained value to our customers as well as employees.


We operate in a robust corporate governance framework-outlined below-aimed at ensuring that we act responsibly, transparently and with accountability at all times.

Management Team : Periodic Review of Key Metrics

Comprehensive Metric Review – Our Management Team meets periodically to review key metrics that are crucial for our business’s success. These include:

  • Customer Satisfaction Metrics
  • Risk and Liability Metrics
  • Revenue Growth Account.
  • Profit Growth
  • Market Share Growth
  • Strategic Direction and Operational Plan
  • Ethics & Compliance

Corporate Governance : Policies and Guidelines

Corporate Governance Policy – Below documents related to our Corporate Governance, viz., Policies and Guidelines are regularly updated and reviewed:

  • Ethics Policy
  • Anti-Corruption and Anti-Bribery Policy
  • Code of Conduct Policy
  • Sustainability Policy
  • Environment, Health, Safety and Quality Policy
  • Data Protection Policy
  • Business Continuity Guidelines
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