Flights cancelled, delayed during December’s rostering chaos leave affected flyers chasing promised payouts even months later
Flights in December were cancelled or severely delayed after IndiGo failed to realign crew schedules with the new flight duty time limitations. The rules raised weekly pilot rest from 36 to 48 hours and restricted night landings from six to two, disrupting rostering at an airline that controls around 65 per cent of India’s domestic aviation market.
Karina Ostwal, travelling from Mumbai to Bengaluru on December 4, reached a day late, forcing her family to postpone an important event. She says, “I expected compensation, but the airline has not given any intimation that I would receive the Gesture of Care (GoC) for the delay.
Another passenger, who flew from Hyderabad to Kolkata the same day, says emails to IndiGo went unanswered and the portal shows a claim he insists he never filed. mid-day made multiple attempts, since February 20, to contact IndiGo over unpaid passenger compensation, but received no response till the time of going to press.
https://www.mid-day.com/mumbai/mumbai-news/article/indigo-passengers-still-await-compensation-75-days-after-december-chaos-23618190