IndiGo’s CEO Pieter Elbers said the situation is anticipated to normalise between December 10–15. Elbers, in a video message, apologised for the major inconvenience caused to the passengers due to the disruptions. Around 1,000 flights were cancelled by IndiGo on Friday across several major airports across the country.
Thousands of passengers were left stranded at airports across the country after around 1,000 IndiGo flights were cancelled due to a shortage of manpower. Responding to the ongoing crisis, the airline’s CEO Pieter Elbers said the situation is anticipated to normalise between December 10–15.
Amid the ongoing disruption of flight operations, IndiGo on Friday apologised for the inconvenience caused to passengers stranded due to cancellation of its flights. The airline ensured that all refunds for cancellations would be processed automatically to passengers’ original mode of payment. It also offered a full waiver on all cancellations/reschedule requests of bookings for travel between December 5, 2025, and December 15, 2025.
In a press release, IndiGo said thousands of hotel rooms across cities and surface transport have been arranged for the convenience of customers. The airline also ensured that food and snacks are being provided to waiting customers at the airports. Lounge access is also being arranged for senior citizens, wherever possible, the airline had said.
https://www.freepressjournal.in/india/indigo-crisis-airline-ceo-assures-normalcy-by-dec-15-after-over-1000-flights-cancelled-dgca-sets-up-4-member-panel-to-probe-disruptions-latest-updates